Privacy Policy

Last updated: 8.1.2025

Hope Within Therapy respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and client portal. By accessing this website or engaging in services, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email, date of birth, insurance information, and payment details.

  • Health Information: Information you share during sessions, intake forms, or communication related to your treatment.

  • Technical Information: IP address, browser type, and usage data when you interact with our website or client portal.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide mental health services

  • To schedule and manage appointments

  • To process billing and payments

  • To communicate with you about services

  • To comply with legal and professional obligations

3. Confidentiality & HIPAA Compliance

As a licensed therapy practice, all health information is protected under HIPAA and California law.

  • We will not share your protected health information (PHI) without your written consent, except as required or permitted by law.

  • Limits to confidentiality include risk of harm to self or others, suspected abuse/neglect of a child, dependent adult, or elder, or if disclosure is required by court order.

4. Telehealth & Electronic Communication

  • Telehealth sessions are conducted on HIPAA-compliant platforms. However, no electronic system can guarantee 100% security.

  • Communication via email, text, or other electronic means may not be fully secure. By using these methods, you acknowledge and accept the risks.

  • Hope Within Therapy is not responsible for breaches of confidentiality caused by your use of unsecured devices, email accounts, or internet connections.

5. Payments & Financial Information

  • Payments are processed through secure, third-party payment processors. Hope Within Therapy does not store your credit card information.

  • Clients are responsible for ensuring the accuracy of payment information submitted.

6. Data Retention

  • Client records are maintained for the period required by California law (typically 7 years after the last session, or longer for minors).

  • After the retention period, records may be securely destroyed.

7. Your Rights

As a client, you have the right to:

  • Request access to your records

  • Request corrections to your records

  • Request restrictions on certain uses or disclosures of your PHI

  • Request a copy of this Privacy Policy at any time

All requests must be submitted in writing.

8. Website & Cookies

  • Our website may use cookies or analytics tools to improve user experience.

  • You may disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites (such as the Client Portal). We are not responsible for the privacy practices of those sites.

10. Limitation of Liability

By using our website, client portal, or services, you acknowledge and agree that Hope Within Therapy is not liable for any unauthorized access, disclosure, or misuse of your information that is beyond our reasonable control.

11. Updates to This Policy

Hope Within Therapy reserves the right to update or modify this Privacy Policy at any time. Updates will be posted here with a revised date.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

Hope Within Therapy
📍 Apple Valley, California
📞 442.242.0929